Condition of stay or visit:

1. Elephant Late Group cc is not responsible for personal injuries, loss or damage to your property or possessions, whether such damage is by fire, theft or by the negligence or wrongful act of anyone in the employment of or acting on behalf of the Elephant Lake Group.
2. Elephant Lake Group cc will not accept or take responsibility for any injuries, damages or losses caused by any animals and in particular by hippopotamus, crocodiles, leopards, snakes and/or monkeys.
3. Accommodation is provided on cash basis therefore the account must be settled in full on arrival, unless otherwise arranged and documented. Should the latter apply, management signature on your account acknowledges acceptance thereof.

In the event of the account not being settled, I will personally hold myself responsible for all costs relating to my accommodation and extras at the hotel.  I agree to pay legal fees incurred as a result of failure to pay my account.

I have read and agree to abide by to the conditions of stay (or visit) and I certify that the above is correct and true.  I authorise the Elephant Lake Hotel to debit my credit card for any monies due.

I am aware that right of admission is reserved.

GUARANTEE / PAYMENT POLICY

Please Note: A deposit of 50% of accommodation will be required in order to guarantee your reservation. In order to guarantee the above reservation, please indicate your guarantee preference on the attached page and fax or email it back to us by the due date indicated on page 2. Should we receive no response from you by the above date, we reserve the right to cancel your reservation. We will endeavour to contact you prior to releasing your reservation. Reservations that are made on the day of arrival that are not guaranteed will be released at 14h00.

Full Prepayment of booking two weeks before arrival date- failure to pay booking will result in booking being cancelled.

CANCELLATION POLICY

0 – 7 Days – 100% Cancellation Fee

8 – 14 Days – 50% Cancellation Fee

15 – 28 Days 25% Cancellation Fee

The Hotel may request a certificate to consider a refund in the case of illness and / or death – 2% handling fee charged on refunds.

REFUND POLICY

A 3% administration fee will be charged for all refunds.

NO-SHOW POLICY

A no-show is the non-arrival of a GUEST without notification in writing by fax or email to the Hotel. In the case of a no-show, a no-show fee of one night plus 1% Tourism Levy and/or any applicable government taxes or levies will be levied against you. If your reservation was guaranteed by a charge to your credit card at the time of the reservation, this will be forfeited.